5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the support that property managers want, but also often do not due to a lack of continuing quality management processes.
Security guard companies are unlike any seller that a property manager usually hires. If you employ a painter, then you are able to see whether or not they are doing their tasks by looking at the walls. But when you employ a security guard company, how often can you determine whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it is crucial to employ a system of verification and quality management to make sure that issues connected with the lack of performing these tasks don’t start to happen.
In this article we will discuss five (5) easy steps to enhancing your safety guard service and attaining what you picture as your perfect keyholding Enfield / Building Site Security Guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they can start working as security guards. If your state is among those states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and ask yourself does it look decent.
It is also your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to screen whether the guard is a fantastic fit for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This initial conversation can tell you a lot about what to expect from that shield and it gives you an opportunity to request a different shield if you think that it is necessary.
Assess Guard Training & Keyholding London
Although most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in several cases the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Website Specific Training”. Find out what your website specific training looks like:
• Can it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double lender?
Determine the answer to every one of the questions and be sure that they fit with what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and your website specific training to get an understanding of what goes on preparing a shield to operate in your property.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. When the guards aren’t being supervised, they start to feel that their job isn’t important and they start to find themselves as less of a part of the security team. When guards don’t feel like part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 methods of distant supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are on your property. These tracking systems allow the security guard company to monitor the log and time the activity of these guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the safety guard company provides a method of earning sure that each guard is safe and alert. Using guards check-in regularly together with the safety guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your safety as you aren’t there. Through these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure that they understand their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop issues with your current security guard company.